Organisational Development
Business consultancy
We can identify strategic opportunities and improve your performance by introducing change programmes to all areas of your organisation, and seeing them through from concept to delivery.
Customer Relationship Management (CRM)
We can audit your customer service systems and identify improvements to improve customer satisfaction. We can identify any skill or process gaps and ensure your people are fully developed and equipped to deliver excellent customer service.
Communications and marketing
We can develop and implement communications, marketing and reputation management strategies for your organisation, focussing on establishing your short, medium and long-range objectives. We can develop and maintain your branding, print, audio/visual materials, website, and social/new media presence, and can incorporate these in software and other marketing materials. We can also audit your processes for dealing with the media both proactively and reactively to ensure you maximise positive coverage.
Change and programme management
Managing change can be very time consuming; we’re experienced change managers, which means that you can concentrate on delivering your services safe in the knowledge that we’re making the changes necessary for you to improve performance.
Change management and culture change
We’re specialists in managing change and ensuring that everyone across your organisation is well prepared for new ways of working. We also appreciate that change can be challenging for people, and will support your employees fully and sensitively through the change process. By installing a clear vision alongside common value-driven goals, we ensure your people are well equipped and able to deal with any changes in working practices.
Governance frameworks
We can help you create a realistic governance framework. This allows you to assess, plan and control your services so that you can reach agreed objectives, ensuring compliance and accountability through agreed plans, policies and procedures.
Developing people
People are an essential part of any organisation, and it’s important to develop and support them. We can help you to establish and roll out appraisal systems, set appropriate objectives and create individual development plans that contribute towards service improvement.
Training services
Our business solutions team offers a wide range of off the shelf or custom-built training, coaching and mentoring programmes.
Executive coaching
We offer tailored services in Business Strategy, Organisational Change, Effective Communications, Marketing on a Shoestring Team Leadership and Customer Services. All of these are designed to help your people improve service delivery and performance.
Management coaching
We offer management training and coaching in most areas of leadership and management. The training is designed to support the growth of the manager, the leader and the team as a whole. We also provide one to one coaching and mentoring.
Recruitment services
We can help you with all your recruitment needs, from developing job descriptions and person specifications to writing advertising copy to attract the best applicants. We can also get involved with shortlisting and selection. If you prefer to recruit through an agency, be it for permanent or temporary staff, we can also take on the burden of managing agencies to provide people of the right calibre.