"We found the Blueline consultants knowledgeable, approachable and committed in driving us to meet this particular objective" - Ian Hart, Associate Director, Cheshire NHS ICT Service
Within the Public Sector, decisions on the future of a department or a service are ultimately made by their client organisations or their Chief Executive and Executive Board.
Perceptions of your service and performance will typically have been formed based on an individual's experience or the last thing that went wrong and how long ago that was. Many Public Sector departments have never had to produce performance reports or statistics beyond meeting their obligations against national and local standards.
For many services such as Information Technology, Human Resources, Estates, Legal and Finance, there is little or no structure or data to evidence their value for money or performance levels. For Shared Services, this presents a major challenge to ensure ongoing trust and support from their stakeholders.
Blueline are experienced in establishing easy to use structures, processes and software in order to provide evidence on your performance and therefore change incorrect perceptions through:
Reporting Frameworks
Reporting on the performance of your organisation to customers, stakeholders and staff is a key part of ensuring continued support and funding for your organisation...
Questionnaires
When you conduct a customer, or staff survey, what you ask is important. How, when, and how often you ask these questions is also important. However, the most important thing about conducting any survey...
Customer Reviews
Holding regular meetings with your customers is an excellent way of keeping them informed of progress and for you to hear of what concerns or gripes they have, as well as to elicit any compliments.
Contact us on 01332 294 484 or via performance@bluelinesolutions.co.uk to learn how you can change negative perceptions of your performance.