Our Consultants
Andrew Smith
Andy was IT Manager for NatWest Group Vehicle Services from its inception in 1992 through until 2000 when he managed the IT integration during the merger with British Car Contracts to form Lombard Vehicle Management Services. He managed the implementation of the systems developed to support his IT strategy; systems included an online vehicle ordering and disposal product for Lombard.
Since then, Andy’s held a number of IT management positions with US-based Capital One Bank at their UK headquarters in Nottingham. He implemented Capital One’s instalment-lending platform and established a resource planning department within IT and selected and managed off- and on-shore IT resource suppliers.
Robert Ashley
Robert was in the Royal Navy Sonar Operations Team from 1973 until 1979. He then worked for the National Freight Consortium for four years before joining Royal Mail where he managed air, road and rail network operations in the East Midlands and local and national logistical arrangements for the Birmingham area. He then became Regional Distribution Manager, covering three Regional Distribution Centres in the Midlands, and successfully merged three centres into one, delivering significant cost savings and efficiency targets.
He then moved to the role of Head of Customer Operations for the Royal Mail, managing relationships with large spend customers and delivering a £2m revenue recovery in his first year in post.
Alastair Webb
Alastair has 12 years’ senior level consulting experience in financial services, insurance, energy and utilities, fmcg, nhs and local government. He has worked across the UK, Europe and Latin America.
Alastair’s consulting experience includes business architecture, business transformation, operating model development, business process design and re-engineering and change management.
He holds a BA (Hons.) from the University of Wales and an MSc and MBA from Aston Business School. He is also a Graduate Member of The Chartered Institute of Personnel and Development.
James Read
James is an experienced solutions developer who started out with QPR Software in Finland in 2000. He then worked for Experian Business Strategies in Nottingham as a Software Quality Assurance Analyst and a Software Developer, responsible for the co-creation, maintenance and deployment of geo-demographical site reporting systems written in C# for the .Net Framework.
James now develops many of our software solutions.
Patrick Stapleton
Patrick has occupied many senior IT roles in the healthcare arena and has extensive knowledge of customer centricity and process improvement, particularly in the financial services sector and in HR and payroll systems.
During his career with US-based Capital One Bank’s UK headquarters in Nottingham, Patrick was Capacity Planning Manager (where he planned, executed and delivered a service delivery framework for the entire organisation) and Process Manager for IT Support (when he managed all the ITIL processes owned by systems support, developed service improvement plans and established the prioritisation and identification of problems to form part of a standard release programme).
Patrick then became the European IT Service Desk Manager for Capital One, where he restructured and improved the service desk function following a major IT reorganisation and moved quality and performance metrics from poor to excellent on all standard measures including a 95%+ customer satisfaction, month on month.
Patrick provides our consultancy around IT service management and ITIL adoption and optimization.
Steve Greenaway
Steve has over 25 years experience in information technology and has an proven track record of delivering scalable cost-effective solutions across various platforms to time, cost and quality, satisfying both customer requirements and any group strategies that may be in place.
He has worked closely with technical teams, directors, third-party suppliers and business users and as such has excellent communication and interpersonal and decision-making skills.
Steve is also a TOGAF 8 Certified Practitioner and an experienced technical architect with particular focus on:
- enterprise architecture and solutions
- web technologies and architectures
- design of tTechnical infrastructures and application architectures
- portal design and implementation
- intranet and internet infrastructure and solution design
- evaluation of infrastructure and capability
William Smith
Bill worked for Rolls-Royce in Derby for 35 years before taking retirement in 1995 to undertake consultancy work and extend his involvement with magisterial work.
Bill‘s work with Rolls-Royce was in the main personnel-related and included job evaluation and design, organisation design and industrial relations. He designed and oversaw the implementation of professional growth systems and designed incremental pay structures to replace outdated age-related scales.
He was also Personnel Consultant for Rolls-Royce International Support Services Ltd where he facilitated and organised a 15-month review of the administrative procedures used for employees deployed overseas or with subsidiary companies.
Bill was a magistrate from 1975 to 2006 and has served as Chairman of the Chairmanship Appraisal Committee, Chairman of the Bench Training and Development Committee, and as a member of the Derby and South Derbyshire Advisory Committee that selects individuals for the Lord Chancellor to appoint as new magistrates. Bill personally devised and introduced the standardised questions and pattern technique now used at initial interview.