"The quality of the programme has resulted in the current strength of stakeholder support we still receive years after our formation" - Tracey Harding, Director, Cheshire NHS ICT Service
With the public spending cuts announced, there is a renewed and increased emphasis on public sector organisations to create and use shared services to drive out inefficiencies and reduce duplication.
Our experience shows that there are some key challenges facing new or existing shared services in getting the governance framework right, managing the appropriate levels of service for "internal" customers, and providing effective support and coaching to managers to work within a shared service model.
Blueline have proven experience in helping successful shared services establish and grow which, coupled with our research of failed shared services, makes us experts in providing consultancy and software in the following critical areas:
Service Mangement
Agreeing the levels of service that you provide to each customer is a key part of managing service delivery for any organisation in the private or public sector.
Governance
Whether you are a new department or organisation or an existing one, having a realistic and manageable governance framework is vital to your survival and success.
Management Support
Managers exist mainly for the purpose of getting more than the sum of the parts of a workforce in terms of delivery.
Contact us on 01332 294 484 or via sharedservices@bluelinesolutions.co.uk to see how your challenges can be met.